Terms & Conditions

WORK IS ONLY ACCEPTED BY OUR COMPANY ON THE FOLLOWINGTERMS. WHERE GEEVES DRY CLEANING “THE COMPANY”

THE INDIVIDUAL(S) OR ENTITY REQUESTING CLEANING SERVICES ”THE CUSTOMER”

1.

PRICING

Prices are periodically reviewed from time to time.

Any changes to our pricing

will be displayed on our web site:

www.geevesdrycleaning.co.uk

2.

SERVICE AND DELIVERIES

3.1 The service will be as set out on our website

The company will maintain the service subject only

to matters beyond the control of the

company. Any standard permanent or temporary deviat

ion from the service will be notified on

www.geevesdrycleaning.co.uk

The company reserves the right to decline services

to the customer in the case of actual or

implied physical or verbal abuse towards the compan

y’s employees

3.

RETURNED ARTICLE

The company will return unprocessed: (unless that p

articular item has been granted permanent

processing authorisation)

4.1 Any article that appears too frail to withstand

the processing procedure

4.2 Any order that is marked as having more items t

hat the company actually received

4.3 Any item not displaying cleaning instructions

4.4 Any item the company feels that could heavily d

owngrade or default in the cleaning

process

4.

OWNER’S RISK

Items, which the company considers can only be proc

essed at the risk of the customer, will only be

accepted by the company if accompanied by a written

instruction endorsing the customer ’s confirmation

that the risk in processing is accepted by them or

as confirmed on the customer’s sale ticket

5.

GENERAL LIABILITY EXCLUSIONS

The company accepts no liability for:

6.1 Any item received without appropriate identific

ation

6.2 Any feather/down filled item

6.3 Any accessory attached to or contained within a

ny item cleaned by the company.

Accessories include but are not limited to belt buc

kles, buttons, zips, painted logos/signs

6.4 Any item which is damaged by an accessory on th

at item

6.5 Any claim caused by ink marks left behind by th

e poly-marking label system

6.6 Any item that does not bear a cleaning instruct

ion

6.7 Any item that has manufactured purpose made cri

nkles or creased effects that are removed

during processing

6.8 Any item with faulty interfacing or adhesives t

hat mark off after processing

6.9 Any item with faulty adhesives which mark off o

n the garment during processing

6.10 Any item not listed on the Geeves Dry Cleaning

, laundry card when the item was

originally sent to the laundry

6.11 Any silk item that suffers colour loss

6.

ORDER COMPLAINT/QUERY

In the event of a complaint or query the article mu

st be returned to the company with the original lau

ndry

card

7.

CLAIMS

Claims shall be settled subject to the following:

8.1 The company will not be liable for any claim in

excess of £100.00 per item

8.2 Any claim settled by the company will be on con

dition that it is accepted by the customer

as full and final settlement

8.3 Claim payments by the company will be made in t

he form of a credit note to the customer

8.4 The company will not be liable in any way for d

amage not caused by the cleaning process

8.5 In circumstances that doubt exists as to the ca

use of damage then an independent third

party analysis by the laundry & dry cleaning techno

logy centre (ltc) will be conducted. The

results of such a test will deemed to be final and

the basis for any compensations due

8.6 Where compensations are due by the company to t

he customer either in the case of damage

or loss – then compensations will be paid for age a

nd condition of the item(s)

8.7 Where compensations are due by the company to t

he customer, the company will pay an

amount not equivalent to the new price but based on

the age and condition of the item at the

time of loss or damage by the company. This will be

a discounted price from the new price.

8.8 Where compensations are due by the company to t

he customer, the company is entitled to

source a similar or same new item to exchange for t

he lost or damaged item

8.9 The company will not be liable for any claim fo

r an order in excess of £250.00, unless

notified and agreed with the company prior to clean

ing of the order

8.

DELIVERY OF GOODS

9.1 Goods will be deemed to have been delivered to

the customer unless the company has

received notification from the customer during the

first working day following the delivery

date

9.2 In the instance that the company tries to deliv

er to a customer address, as instructed by the

customer, and the customer for what ever reason fai

ls to allow entry to the company, the

company will arrange another delivery time with the

customer subject to availability

9.3 The company reserves the right to decline servi

ces or cancel orders in the instance of

repeated inability to gain access to the customer ’

s collection/delivery address

9.4 The company reserves the right to decline deliv

ering or collecting above the third floor of a

building not containing a working elevator. The cus

tomer is obliged to inform the company

should deliveries be required in this sort of situa

tion

9.5 The company reserves the right to charge £5.00

should the company call to collect/ deliver

as agreed and are unable to do so for reasons unrel

ated to the company and out of the control of

the company and customer ("acts of God")

9.

TERMS OF PAYMENT

The following terms of payment will apply:

10.1 Payments due by customers must be paid in cash

, cheque (with guarantee card) or credit

card before delivery of goods

10.2 The company reserves the right to charge inter

est on the overdue monies at 6% above the

bank of England’s base rate

10.3 Should back orders remain unpaid, the company

reserves the right to suspend servicing

the customer

10.4 Should any item not be colleted or received by

the customer for a period exceeding 3

month’s the company reserves the right to dispose o

f the garments for whatever price deemed

reasonable or available to cover the cost’s incurre

d by the company

10.

TERMS OF TRADING

The company reserves the right to amend these terms

of trading without notice. Amended terms will be

advertised on www.geevesdrycleaning.co.uk

.

11.

STATUTORY RIGHTS

12.

Our terms of trading do not affect your statutory

rights as a consumer

©2010 Geeves Dry Cleaning Ltd. All rights reserved


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